Lesson 1, Topic 1
In Progress

Give examples of some of the ethical and legal considerations in testing


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Employers can use a variety of tests to screen job applicants. Tests vary from aptitude, personality and medical tests to credit and criminal background checks. According to the U.S. Equal Employment Opportunity Commission, employers should make a good faith effort to consider ethical issues involved in creating, administering and interpreting
employment tests.

Validity

Members of the Society for Industrial and Organizational Psychology say validity is an important factor in creating employment tests. A test is valid if its content directly relates to the ability to perform the job in question. Jeffrey Norris of the Equal Employment Advisory Council notes that employers should review employment tests regularly to make sure they reflect current job requirements.

Administration

According to best practices of the Equal Employment Opportunity Commission, the procedures and conditions when a test is given should be consistent. For example, test administrators should make sure the room lighting and noise levels are the same for all job candidates. The Society for Industrial and Organizational Psychology says test administrators should give the same set of instructions to each applicant, for example explaining whether calculators can be used or
questions can be asked during the test.

Interpretation

Erica Klein, of the “Ask the Headhunter” website, says employers compare results of employment tests to those of a good employee in the same job. For example, Klein says, if a customer service job requires communication skills and attention to detail, the candidates who have scores closest to those of a good customer service staff member will most likely get hired. In other words, the Society for Industrial and Organizational Psychology notes, test scores can’t be interpreted without identifying a range of scores, from good to poor, based on the scores of the target group.

Besides helping a company realize improvements in various business outcomes, pre-employment testing can help enhance the objectivity, equitability, and legal defensibility of an organization’s hiring process. All organizations should strive to ensure that all of their employee selection methods are equitable and legally compliant. As long as the tests are assessing skills and traits that are job-related, using tests will make hiring decisions more defensible by adding an extra layer of objectivity to the hiring process. Organizations that implement testing programs in accordance with legal guidelines are therefore better prepared to defend these procedures should a legal challenge to their hiring practices ever arise.

Legal Guidelines Governing Pre-Employment Testing

Like all the other elements of a company’s hiring process, pre-employment testing is subject to a series of federal laws governing hiring practices. The most important legal standards related to testing are contained in the Uniform Guidelines on Employee Selection Procedures (UGESP), which explicitly recognizes the right of employers to use pre-employment tests to make hiring decisions as long as those tests are job-related. The UGESP provides interpretive guidelines for federal agencies charged with enforcing the Civil Rights Act, and is designed to ensure equitability and prevent unfair discrimination in hiring. These guidelines inform the decisions made by the Equal Employment Opportunity Commission (EEOC), the federal agency that enforces federal employment discrimination laws.

Pre-Employment Tests Increase the Defensibility of the Hiring Process

One common misconception with pre-employment testing is that utilizing tests as part of the hiring process increases a company’s legal exposure or somehow leads to additional legal risk. For companies that use professionally-developed, well-validated tests, the opposite is in fact true. Pre-employment tests, like other selection methodologies used by an employer, are governed by the same federal guidelines intended to ensure equitable and non-discriminatory hiring practices. This means that the same laws that apply to the use of pre-employment tests also apply to all other selection methods, which may include screening candidates by experience and education, conducting interviews, checking references, and more. Using relevant employment tests exposes companies to no greater risk than using any other hiring criteria

Figure 5: In federal court cases involving employee selection, interviews are responsible 63% of the time, as compared to 18% for pre-employment tests. In other words, interviews are responsible for 3.5 times more court challenges than pre-employment tests.

Instead, the proper use of testing as a selection tool should actually reduce the likelihood of being sued. This is because testing makes the selection process fairer and more objective for all candidates. Tests are less subjective than interviews, where the personal biases of interviewers are much more likely to lead to discrimination claims. In fact, a recently published study shows that companies are over three times more likely to be sued because of interviews than for their use of aptitude, personality, or skills tests.

Pre-employment tests also help minimize liability risk by enabling companies to more closely follow the guidelines of the EEOC, which stipulate that companies use reasonable efforts to remove biases from their hiring processes. Using validated tests that do not discriminate according to age, sex, race, or other factors can reduce subjective biases and insert an objective, reliable data point into each hiring decision.

Additionally, tests may help minimize the risk of hiring employees who may expose the company to even greater liability – some pre-employment tests can measure how likely it is that an applicant might engage in unsafe or unethical behavior on the job. Using pre-employment tests to assess and minimize these types of liability risks generally far outweigh the minimal risk associated with administering the tests.

Job-Relatedness

Pre-employment tests can only reduce a company’s legal exposure if the tests measure skills and traits that are related to performance for that particular position. This concept is known as the rule of “job-relatedness.” In this instance, the EEOC’s guidelines surrounding the use of tests are the same as their rules for any selection procedures: the tests must measure job-related skills and abilities. As a result, test selection is critical to legal defensibility. No matter how valid a test is, it won’t be legally defensible if it is used in an invalid way. For example, a bank teller’s daily work requirements might include adding and subtracting numbers, looking up customer activity, and filling out paperwork. Therefore, using an employment test that measures an applicant’s fluency with basic mathematical concepts and ability to read and write would clearly be testing job-related capabilities. On the other hand, using a typing test for a forklift driver who won’t be required to type is NOT a job-related selection measure. Using well validated tests and making
sure that the tests, as well as all other selection methods, are job-related, is the best way to ensure legal compliance.

Is it Illegal to Use Certain Types of Tests?

Selecting tests that fulfill the “job-relatedness” rule is critical. But in some situations, is it ever illegal to use certain types of tests for the purposes of employee selection? The answer is yes. For example, the Americans with Disabilities Act (ADA) prohibits the use of pre-hire tests that may be construed as a “medical exam” or a test of mental health in a pre-employment setting. One of the purposes of the ADA is to prohibit discrimination against individuals with psychiatric disabilities, meaning that clinical tests that assess an individual’s mental health should generally
not be used for employee selection. For example, personality tests that are designed to screen for psychopathologies, such as the Minnesota Multiphasic Personality Inventory (MMPI), should not be used as part of an employment
testing program. There are exceptions to this rule, and tests judged to be medical exams may be permitted if they are shown to be job-related and consistent with business necessity. In practice, this means that these exams are typically allowed for jobs that have public safety implications — for example, police forces commonly screen for psychological disorders. However, psychological tests that are deemed to be “medical exams” generally should not be used for employee selection purposes.

Adverse Impact

Legal challenges to hiring practices are rare, but when they do occur, they are often connected to the issue of “adverse impact,” also known as “disparate impact.” Understanding the concept of adverse impact is central to understanding many of the issues surrounding legal defensibility in testing. Adverse impact is said to occur when members of a protected group or minority (e.g., a particular race, gender, etc.) receive unfavorable employment decisions (e.g., not being hired) more often than another nonminority group.

Aptitude testing is an example of a selection procedure that can have adverse impact, because different population groups tend to have different average scores on aptitude tests. Personality tests, on the other hand, do not generally result in adverse impact. One common misconception, however, is that adverse impact is an issue that is somehow uniquely associated with aptitude testing. In fact, almost every selection methodology used by employers produces a degree of adverse impact, because each disproportionately excludes members of a protected subgroup.
Examples of common selection criteria that have adverse impact—often to a higher degree than aptitude tests—are:

• Minimum educational requirements
• Background checks
• Credit checks
• Work experience

Unlike many of the above means of evaluating potential employees, aptitude tests are generally extremely effective predictors of workplace performance. It is also important to note that using a test that results in adverse impact is legal as long as it is job-related and consistent with business necessity. Most of the best practices for pre-employment testing described earlier in this guide areintended to provide details about how companies can ensure that the tests they use are job-related. In addition to ensuring a testing program is legally compliant, following the rule of jobrelatedness will allow a company to be confident that its testing program will be effective, because the tests will be measuring job-related abilities, skills, or traits.

Validating Legal and Ethical Responsibilities

Remember the legal and ethical requirements that affect what we do? Our validation procedures must also ensure that we are meeting these requirements. The validation process should demonstrate that during assessment and recognition activities:

• client privacy and confidentiality is always maintained
• information provided to all people involved in the process (candidates, assessors, VET
Quality Framework, other bodies) is always accurate and not misleading or deceptive
in any way
• environmental standards are always met during assessment activities
• WHS, Equal Employment Opportunity (EEO), anti-discrimination and other relevant
legislation is always followed.

External Validators
In some instances, it is even appropriate for technical and subject experts to conduct the validation activities, rather than relying solely on training organisation staff members. The areas of WHS, EEO and environmental legislation are examples of where subject experts could be of assistance as validators.

Resource Parameters

It is also important to consider costs when establishing validation processes. This includes costs in terms of the hours staff are involved in validation activities, as well as other resources that may be required, for example securing the services of subject experts for advice and validation.

Gaining Commitment

Part of the process of establishing validation procedures should also be to aim for a collaborative effort from all relevant parties. The people involved in validation activities must commit to the processes agreed upon and be given the opportunity to make recommendations to improve those processes.

Gaining a commitment from external training organisations is also desirable. Making set meeting times for assessment panels or teams to get together for validation is one way to help ensure such activities (also known as moderating) occur on a regular basis. Training organisations need to be able to prove that they follow the Work Health And Safety Act during all assessments.

Validating Safety

One way of validating the assessment process in terms of safety is to consider and document the
following:
• Were hazards identified in the assessment area prior to assessment?
• Were people informed of hazards?
• Did the assessment place people at risk?
• Does the assessment require the setting up of unsafe conditions?
• Was all safety equipment available for assessment?
• Were contingency plans considered for the assessment?
• Was the assessment stopped if the participant failed to demonstrate a critical safety
point?
The process of validating assessment safety could also include:
• consulting with other assessors to compare practices
• reviewing the effectiveness of each practice
• checking the requirements of the WHS Act
• consulting with WHS technical experts for feedback.

Note that it is important to document all validation activities, not just those dealing with WHS.

Once we have worked what we want to do, who is involved, and how we are going to do it, we
then turn our attention to getting together the resources that we need.

ACTIVITY 5.4

  1. What is the common pre-employment testing? How the work?
  2. How pre-employment testing helps in hiring process? Give a suitable diagram to
    support your statement.
  3. What are the legal and ethical responsibilities of validation?
  4. State the process of validating assessment safety