Tips & Tricks

Warning: Attempt to read property "post_author" on null in /home/palanfou/evarsity.my/wp-content/themes/buddyboss-theme/learndash/ld30/lesson.php on line 190

Asia Metropolitan University June 1, 2020

Do’s and Don’ts

Do Say…	Do Not Say…
He is not in his office at the moment.	He has not come in yet.
She is away from her desk at the moment.	She is on her coffee break.
He is out of the office until tomorrow.	He left early today.
She is not in the office today.	She is sick today.
He is out of the office for the next two weeks.	He is on vacation for the next two weeks.

Phrases to Avoid Using

“I believe he went to the men’s room.”
“He is taking a nap right now.” (This actually happened. The man had had a heart attack and his physician ordered him to rest 45 minutes after lunch each day, but this information should not be given to the caller.)
“She has a doctor’s appointment this afternoon.”
“He is at the bank.”

Sentences That Damage Your Image or Lose Goodwill

“I cannot put your call through unless I can say who is calling.”
“I do not have anything to do with your problem.”
“He is busy. Would you call him back?”
“I am working with someone right now. Could you call back?”
“There is nothing I can do about it – that is our policy.”
“We might have it, but I do not know for sure.”
“We are getting ready to go home. Would you call back in the morning?”
“I just came in. Could you call back in about 15 minutes?”

Remembering and using these telephone techniques will enable you to give the same exceptional service on the telephone as you would give your customers and clients in person.