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Platform Security

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UoC August 5, 2020

One of the key resistances against e-commerce adoption in the past was the issue of security which is closely linked to privacy. 

  • Business authentication

Platforms often undertakes certain verification of the sellers that list with them. This may be simple authentication such as provision of a business name, address and phone number or in the case of platforms where each transaction may be high i.e. Alibaba, the verification is extensive and may include physical site visits. 

Business details are generally public information and are therefore not considered personal data. The verification of a business however serves as a security step to ensure user data is not wrongly obtained by a scam business. This is discussed later in this section.

  • User authentication

Users who sign up to a platform are often required to provide their information in 2 parts – first, the sign up segment and second, the payment details.

In the sign up process users are typically requested to provide certain basic details i.e. name, user name, password, email address etc. Depending on the type of platform and level of authentication required this information can expand to include telephone numbers, ID numbers, passport numbers, DOB etc. Typically the platform takes on full responsibility for the collection, storage and processing of this personal information and sellers do not have access to it on the platform.

The second part is covered in the segment below.