Earlier in this course, we introduced a problem-solving model and some essential skills. You’ve applied them in a few exercises, so you should have a good grasp of the basics. Now, we will expand on the model so that you have a deeper understanding.
In this module, you’ll explore some techniques that you can use while problem-solving, such as the fishbone, degrees of support, brainwriting, and more.
Source: Unicom Teleservices