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Lesson 1 of 0
In Progress


SMR HR Group June 1, 2020

This module is based on six elements of customer service, which when a company truly embraces them, bring customers back to experience service that outdoes the competition.

The six critical elements of customer service are:

  1. Focus
  2. Procedures
  3. Culture
  4. Problem-solving
  5. Measurement
  6. Reinforcement