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  • Shasha Kummar

    Member
    November 20, 2021 at 12:49 am

    The latest survey that I have attended was care survey by Etiqa Insurance. There were only three questions. I only have to click on the emojis in order to answer. I felt that the emojis can never give them a complete data to analysis on their level of performance and/or the customers feedback/satisfaction on their service. In order to make the survey to be more effective and beneficial, they should have asked questions that we can evaluate on the customer care officers’ performance. Besides that, rather than clicking on the emojis, options with brief answers for us to choose or at least option for us to write our comment will be a good idea to conduct a survey. It will be helpful for them to determine, analyse and solve the issues.