Communication in the Workplace
Scenario
In one of your information-gathering lunches with Informational Systems staff, you encounter
an issue that you have seen while working with other organizations: communication.
One individual complains about the daily mountain of emails she receives, with roughly half
having nothing to do with her job. Another employee calls out the new team-sharing platform
and the constant barrage of chats flowing in on the company’s team messaging platform. A
sales employee likes to text message his teammates to prepare for important customer-facing
meetings, but doesn’t like texts from his manager over the weekend. And, an individual from
customer service appreciates video conferencing with her team but doesn’t relish the 9 p.m.
meeting times to accommodate employees based internationally.
Your Task
Consider the digital communication platforms and tools discussed in this module. What
strategies and tools do you believe are most effective for formal communication between senior
management and employees? Which tools do you believe are best for team interaction? What
strategy would you suggest for communication between departments and across geographical
sites? Please explain your reasoning in terms of communication effectiveness, speed, and
employee engagement.
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