Customer Service Excellence

While many companies promise to deliver incredible customer experience, some are better at supplying excellent customer service than others. This course is designed with six critical elements of customer service that truly embrace and bring customers back to experiencing service that outdoes the competition.

Learning objectives includes:

  • Understanding what customer service approach is
  • Understanding how your own behavior affects the behavior of others
  • Demonstrating confidence and skill as a problem solver
  • Applying techniques to deal with difficult customers
  • Knowing how to provide excellent customer service

What Topics are Covered?

  • What is customer service? Who are your customers?
  • Meeting expectations
  • Setting goals
  • Communication skills and telephone techniques
  • Dealing with difficult customers and people
  • Dealing with challenges assertively
  • Dealing with stress
  • Conducting a reflection
  • The first critical element: A focus on customer service
  • The second critical element: Procedures
  • The third critical element: Culture
  • The fourth critical element: Problem-solving
  • The fifth critical element: Measurement
  • The sixth critical element: Reinforcement

Certification

Participants can opt to add-on a certificate of completion. Click here to view example.

About Instructor

Not Enrolled
$ RM 29.90

Course Includes

  • 40 Lessons
  • 1 Assessment
  • Course Certificate