The ABC’s of Supervising Others

This course is for people who are new supervisors or who are interested in a supervisory position, as well as those who are team leads or part-time…

Conflict Resolution

Many people see conflict as a negative experience. Conflict is a necessary part of our personal growth and development. Think of when you were tryi…

Problem Solving and Decision Making

We make decisions and solve problems continually. We start making decisions before we even get out of bed (shall I get up now or not?). Sometimes, …

Creative Thinking and Innovation

Creative thinking and innovation are vital components in both our personal and professional lives. However, many people feel as though they…

Successfully Managing Change

Change is something that excites people who love growth opportunities, to see and learn about new things, or who like to shift the status quo. Some…

Time Management

Time is money, the saying goes, and lots of it gets lost in disorganization and disruption. We also deal with a constant barrage of technology, peo…

Customer Service Excellence

While many companies promise to deliver incredible customer experience, some are better at supplying excellent customer service than others. This c…