While many companies promise to deliver incredible customer experience, some are better at supplying excellent customer service than others. This course is designed with six critical elements of customer service that truly embrace and bring customers back to experiencing service that outdoes the competition.

Change is something that excites people who love growth opportunities, to see and learn about new things, or who like to shift the status quo. Some changes, however, are harder to adjust to and lead to expressions of resistance and anger. We can take concrete steps to make change more palatable by understanding people’s hesitation, enlisting the help of others, setting up plans, and managing stressors. These measures will also ensure the efficient implementation of the necessary improvements. You will learn in this course how to navigate and handle the transition and how to support things around you.

Time is money, the saying goes, and lots of it gets lost in disorganization and disruption. We also deal with a constant barrage of technology, people, and tasks that can contribute to that disorganization. Many people find that they flit from one task to another, trying to get everything done, but often falling short. You will learn how to make the most of your time by getting a grip on your workflow and office space, using your planner effectively, and delegating some of your work to other people.